Refund & Cancellation Policy

1. Merchant of Record and Payment Processing

This Refund and Cancellation Policy applies to all digital software licenses, passes, and subscriptions for Runetify (https://runetify.app). Payments and subscription billings are securely conducted by our authorized Merchant of Record partners, Lemon Squeezy and Tazapay. The Merchant of Record is the seller of record for tax, legal, and payment handling purposes and executes all approved adjustments in accordance with this policy.

2. Refund Eligibility Criteria

Refunds for Runetify services may be granted only if both of the following mandatory conditions are met:

• Timing: The refund request is submitted within 14 days from the original payment or subscription start date.
• Usage: The application has been used for less than 2 hours in total since the subscription was activated.

If you have used Runetify for 2 hours or more, or if more than 14 days have passed since your purchase date, your request will be deemed ineligible and will not be approved.

3. How Application Usage Time Is Measured

To ensure transparent, tamper-proof verification of the 2-hour usage rule, Runetify records active software usage through automated telemetry under strict creator-friendly conditions:

• Live Connection Only: Usage seconds are strictly counted only while your desktop application is actively connected to a live broadcast (TikTok LIVE). Offline app testing, mod installations, button configurations, sound testing, and idle app runtime do not count towards the 2-hour limit.
• Periodic Milestones: While connected live, your client reports elapsed broadcasting time in low-frequency 30-minute milestones. If you are disconnected, no usage is reported or accumulated.
• Zero Inactive Overhead: You are never penalized for keeping the desktop application open or setting up your stream ahead of time.

When you submit a refund request, our billing desk verifies your server-logged live runtime before approving any refund. This ensures genuine protection for accidental purchases while preventing abuse of digital game integration assets.

4. Try Before You Buy (Free Starter Tier)

We encourage all creators to evaluate Runetify thoroughly before upgrading. Our Free Starter Tier provides unrestricted access to test:

• Connecting to your TikTok LIVE stream via username without entering any passwords.
• In-game triggers and localhost communication with supported games.
• Browser Source widget rendering in OBS Studio, Streamlabs, and TikTok LIVE Studio.

5. Refund Conditions by Payment Method

Refund requests submitted via our payment partners will be reviewed based on the above eligibility criteria and in accordance with the respective platform's policies:

• Lemon Squeezy: Approved refunds are credited directly back to the original card, PayPal, or Apple Pay account within 5–10 business days.
• Tazapay: International transfers and bank debits are refunded in accordance with regional settlement timeframes (typically 3–7 business days).

6. Non-Refundable Situations

Refunds will not be approved under any of the following circumstances:

• The application has been used for 2 hours or more since subscription activation.
• The refund request is submitted more than 14 days after the purchase date.
• Change of mind after extensive live broadcasting or active community usage.
• Failure to review minimum PC hardware specifications (Runetify requires Windows 10/11 64-bit; macOS/Linux are not supported).
• Third-party platform actions (such as account restrictions, bans, or live stream suspensions independently issued by TikTok or game publishers).
• Violations of our Terms of Service (e.g., account sharing, unauthorized redistribution, reverse-engineering).

7. Subscription Cancellation

If you subscribe to an ongoing monthly plan:

• Cancel Anytime: You can cancel your subscription at any time with one click through your billing portal or by emailing billing@runetify.app.
• Retain Access: When canceled, your license remains active with full privileges until the end of your prepaid period. You will never be billed again.
• No Penalties: There are no cancellation fees, hidden maintenance fees, or early termination penalties.

8. Refund Process (How to Request)

If you meet both eligibility criteria (under 14 days and under 2 hours of usage), please follow these steps:

1. Email billing@runetify.app with the subject line Refund Request - [Your Order ID].
2. Provide your transaction receipt, checkout email, and the date of purchase.
3. Our billing desk will verify your server usage telemetry and notify you of the decision within 1 to 3 business days.
4. If approved, the refund is initiated immediately to your original payment method.

9. Contact Information